Exchange Policy

( U.S. ORDERS )

Ordering the correct size of clothing online can be challenging which is why we strongly encourage customers to follow our sizing guidelines as well as contact us for assistance. Should you need to exchange your product for a different size though we are happy to help. Just make sure of the following:

~ You measured yourself to get the best possible idea of what size you may be. Instructions can be found here: WHAT’S MY BRA SIZE?

~ The product must be UNWORN, UNWASHED and not USED. It’s ok to try on though. Keep all Hang Tags.

~ Please take care when trying the product on, especially if you have recently had an operation.

~ Due to health codes, we cannot accept garments with blood stains on them. Obviously!

~ Prevent perfume, smoke and deodorant from damaging garments. This includes blood stains if you’ve recently had an operation.

~ Items that do not meet our hygiene & health standards will not be accepted. (Ex. Stains, Deodorant or Smoke) You will be required to purchase a new item if this is the case.

~ We will cover the cost to ship out a new size to you. You are responsible for the cost of shipping the original garment back to us.

To initiate an exchange simply fill out the enclosed card that came with your order and send back with the product to the address below. We also recommend informing us of your exchange, by sending an email to: wesupportyou@brilliantcontours.com  Once we receive your exchange we will make arrangements to get your new size to you as soon as possible. We understand there can be special circumstances and will provide exceptions on a case by case basis.

Please send your exchange to the following address:

Brilliant Contours, LLC
P.O. Box 71100
2550 E. Rose Garden LN
Phoenix, Arizona 85050

( INTERNATIONAL ORDERS )
For many orders the return shipping costs outweigh the order value so therefore sales are final. However, for large orders we may make an exception if you need to exchange for a different size but we reserve the right to decide to do so. All the above requirements still apply. Please contact us first to determine if you qualify. You are responsible for shipping costs. This is why we stress the importance of following our sizing guidelines and contacting us for assistance. In some cases we may ask for more information to help verify measurements are taken correctly.

 

 

 

Return Policy

( U.S. ORDERS ONLY )

We understand there are sometimes cases when a product needs to be returned. In order to receive a refund on your purchase the following conditions apply:

~ You must return to us within 30 days of purchase.

~ Returned Items past 30 days will be subject to a 20% restocking fee.

~ The product must be UNWORN, UNWASHED and not USED. Keep all Hang Tags.

~ Please take care when trying the product on, especially if you have recently had an operation.

~ Due to health codes, we cannot accept garments with blood stains on them. Obviously!

~ Prevent perfume, smoke and deodorant from damaging garments. This includes blood stains if you’ve recently had an operation.

~ Damaged garments will be subject to only a 50% refund, or possibly rejected depending on circumstances.

~ We reserve the right to refuse returns that do not meet our hygiene & health standards. (Ex. Stains, Deodorant or Smoke)

~ Original Shipping paid is non-refundable. Only the cost of the item(s) is refundable.

~ You are responsible for the cost of shipping the item(s) back to us.

 

Once your return is received, the garment will be inspected. When we decide if there is a refundable amount, it will be issued to the card used for purchase. Depending on your bank, credit card refunds will be posted to your account in 5-8- business days.

Since return shipping costs are not covered by us we recommend sending via USPS First Class Mail – This is usually the most affordable option depending on order size/weight.

Please return your product to the following address:

Brilliant Contours, LLC
P.O. Box 71100
2550 E. Rose Garden LN
Phoenix, Arizona 85050